At Lucienne Salon Spa Boutique, they like to keep it in the family. Candice Itokazu is the general manager of both locations Lucienne, named after her grandmother, was started by her mother and father Sheila and John in 2016. Initially, Lucienne was a full-service hair salon that developed a loyal following. βI had been a styling hair for 17 years,β Candice says. βWhen the family started Lucienne we set out to be a salon, first and foremost, and build a community for our clients.β In the time since the family started exploring other services and responding to clientβs requests for additional offerings.
Now a full-service salon, spa, med, spa and boutique, Lucienne offers body contouring, laser hair removal, chemical peels, massage and injectables. But like the recommendations they give their clients, they moved slowly and carefully in expanding into med-spa offerings. βWe didnβt wake up one day and say, βweβre a medspaββ Candice says laughing. βMy mother really honed in on not only the services we wanted to add but the professionals who would provide those services.β For example, in a world of immediate gratification, Candice says sometimes the Lucienne approach isnβt for everyone. βWhen we advise our clients on any of these procedures we recommend a gradual, patient approach,β she says. βOur clients donβt want to look done or plastic and we wonβt put our name on any service that goes against that. For some they want immediate gratification, to say, go blonde immediately. Iβll say, βwell you can do that if you want to damage your hair but thatβs not what we do here.β
Itβs about integrity building trust and relationships for us. βCandice and the team at Lucienne know that their clients arenβt there for βjust a cut and color.β And during the tumultuous times we live in, sheβs realized that the services they provide are essential. βWe literally lay our hands on people and we know how important that basic human touch is to our clients,β she says. βItβs a basic human need. I can have someone come in who is having a terrible day, sit in my chair and leave with a smile on their face. There is a lot of satisfaction and gratification in that process.β
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